3.) Enter the name of your restaurant and click "Add". Start entering your restaurant's information.
4.) Or go to a already completed Profile and click the Copy Button. This will speed up the process by you not having to input info that is the same across all profiles such as financial info. Be sure to replace key information such as the address, placement method, cuisine tags and logos.
1) Under "Assign a Menu", select the menu that has been created for your restaurant. If no menu has been created, you can submit or build the menu by referencing this Knowledge Base Article on building a menu:
2.) Under "Zone", make sure to assign the zone that the restaurant is located in. In most cases, you will only have one Zone.
3.) Under "Address", "City", "State" and "Zip Code", enter the address information for your restaurant.
4.) Enter the restaurant's address under "Mailing Address 1", "Mailing City", "Mailing ST" and "Mailing ZIP Code"
5.) Under "Phone Number", enter the restaurant's phone number that you will contact them at to confirm orders.
6.) Under "Prep Time", feel free to adjust this number to an appropriate prep time for your restaurant on a standard order. We recommend adding a couple of minutes to this field as a buffer.
7.) Under "Autosend to Partner", set the dropdown to "Disabled" if your restaurant
is not
partnered, or "Confirmed Order Status"if your restaurant
is
partnered.
8.) Under "Email Address", enter the same email that is used for this restaurants OrderLogic user. If you have not setup a user for this restaurant, you should do so - even if the restaurant isn't partnered. Reference this Knowledge Base article for more information:
9.) Under "Email Address (Takeout)" enter the same email that is used for this restaurants OrderLogic user.
10.) Under "Order Placement Method", select the appropriate way that your restaurant will receive their orders. If the restaurant
is not
partnered, this will likely be set to "Call in as Customer" or "Call in as Driver" depending on whether the dispatcher or driver will be making the call.
If the restaurant
is
partnered, this will likely be set to "OrderLogic" or "Call in as Partner". Be sure that if your restaurant receives orders via OrderLogic that they have OrderLogic configured properly. Reference this Knowledge Base articles for more information on
OrderLogic & Order Placement Methods
and
Selecting Order Placement Methods
.
11.) Only if the Order Placement Method is "Orderlogic" then, Under "Send which email to the restaurant?" check "Restaurant Copy"
12.) Under "Order Status", make sure both fields are checked.
13.) Under "About the Restaurant", feel free to enter a description (possibly one the restaurant uses for themselves). This will display on the restaurant's menu.
14.) Under "Message for the Customer", feel free to enter some specifications about the restaurant. Some possibilities would be current deals, limited availability for items, new items, etc.
15.) Under "Dispatcher Notes", enter any information your dispatcher (if applicable) will need to know when dealing with this order. For example, we list the following text when a restaurant has "Driver Call In" as the order placement method and does not have a drive-thru:
"Driver call in order for customer and pick it up in store." This article has all of the Dispatcher notes written for you to copy and paste -
Selecting Order Placement Methods
16.) Under "Driver Pickup Instructions", enter any information your driver will need to know when dealing with this order. For example, we list the following text when a restaurant has "Driver PIP" (or, Driver Pickup-In-Person) as the order placement method and does have a drive-thru:
"Driver place order in drive-thru and pickup in drive-thru."
This article has all of the Driver notes written for you to copy and paste -
Selecting Order Placement Methods
17.) Under "Cuisine", check the box next to the appropriate cuisine for the restaurant. If you don't know, typically the Google My Business profile for the restaurant will include this information.
18.) Under "Tags (Must select at least one)" select any additional configurations for the restaurant. The most notable would be "Offers Delivery" which should be checked in almost every situation, "Allow ASAP Orders" to allow customers to place an order for the quickest delivery possible, "Offers Takeout" for restaurants that will allow customers to pick up their order in-store (this also removes the need to deliver the order), and "Catering Restaurant" which will help your customers during a filtered search on your website.
19.) Always be sure to click "Save" when you have entered your restaurant's information!
Hours
1.) Reference your restaurants' available hours from their website or Google listing. If they have breakfast, lunch or dinner hours specified, be sure to use those specific hours. Keep in mind that your hours cannot overlap!
Manage Fees
1.) Make sure that you have at least one "Zone Based Fees" zone in place. If you don't, your restaurant will not map correctly! If you are not using Zone Based Fees for your delivery fees, set the "Deliv." fields to "$0". The software will use the higher delivery fee when applicable.
2.) Enable your other delivery fee structures. The second most common would be under the "Mileage Based Fees". If you haven't chosen your delivery fees or need to change them, refer to these Knowledge Base Articles:
Limit Orders
1.) List the maximum number of orders that you would like to receive on a per-day basis. In most cases, you can leave these fields empty. If your restaurant has specified that they cannot takes orders at a specific time, you can log those times here. To disable ordering for a specific time, enter a "0". (Note: This is most commonly used for workplace setup).
Deals
1.) Create deals that you would like to offer for your restaurant (if applicable). Review this tutorial for more information on setting up deals:
How to Setup Deals for Restaurants
Financial
1.) Under "Delivery Commission", log the discount percentage that you will receive from the restaurant if applicable. This will show on reports and order receipts for the restaurant.
2.) Under "Takeout Commission", log the discount percentages that you will receive on takeout orders. In some cases, you may have a discount on delivery orders but not takeout orders.
3.) Under "Account Type", specify whether you are partnered with this restaurant.
4.) Under "Payment Method", specify how you will pay your restaurant. For orders paid with Smart Pay, this will be set to "PoP" or "Pay on Pickup". (Note: This doesn't actually forward any payment. Payment will still need to be collected at the restaurant. PoP specifies that Smart Pay should auto-load when an order is received from the specified restaurant.)
5.) Under "Local Sales Tax Rate", list the combined sales tax rate for your city, state and county.
6.) Under "Payment Frequency", specify when this restaurant will be paid. If you are paying this restaurant per-order, you can leave this as "Unspecified". (Note: This doesn't actually forward any payment. This field is solely for tracking the details for this restaurant.)
7.) If you will be adding a Markup to this restaurant's menu, you can specify what kind of markup (percent or amount) under "Markup Type"
8.) Under "Markup Percent" (or "Markup Amount" if using a Fixed Amount instead of a Percentage), log your markup percent or amount.
9.) Under "Markup Rounding", specify the number that you would like your restaurant item total to end in (if you are using a Markup). For example, if this amount is set to $0.25, an order of $13.13 would round up to $13.25. If the order was for $13.95, the total would round up to $14.
10.) If using a Markup, specify the amount of the markup that the restaurant is charging that will be paid to them under "Markup Restaurant Percentage"
11.) Under "Reporting Email Address", list the email of the restaurant owner or manager that would like to receive data about the orders placed to their restaurant on your site (typically, this is only for partnered restaurants).
12.) Under "Summary Email Address", list the email of the restaurant owner or manager that would like to receive a summary of the orders placed to their restaurant on your site (this will include less info than the Reporting Email Address field will send).
13.) Specify the frequency that your restaurant will receive the reports listed in #11 and #12 above by checking the box next to Daily Summary, Weekly Summary, or Monthly Summary
Logos
1.) Under "Menu Logo", upload an image of the restaurant's logo. We recommend uploading a transparent square image of 450 x 450 pixels.
2.) Under "Link Logo", upload an image of the restaurant's logo. We recommend uploading a transparent square image of 85x85
3.) Under "Featured Dish/Restaurant Card Image", upload a good quality image of the restaurant's food. If the restaurant doesn't have any images of their food, find one from a free stock photo website such as freeimages.com.
Make Restaurant Active
1.) Lastly, use the "Make Active" button to make your restaurant live!
When building your restaurant profile, be sure to include as much information as possible referencing this guide. If you have a specific question on any of the fields in the restaurant profile, be sure to reach out to our team through our ticket system, or submit a ticket directly to DeliverLogic through their ticket system!